Amazon KDP Marketing And Promotion – New Book Launch!

How to Deal with Negative Reviews on Amazon KDP

As an Amazon KDP author, you know that getting positive reviews is essential for your book’s success. But what happens when you get a negative review? It can be tempting to ignore it or delete it, but that’s not the best way to handle the situation. Negative reviews can actually be helpful if you know how to deal with them.

In this post, we’ll discuss how to deal with negative reviews on Amazon KDP. We’ll cover everything from how to respond to a negative review to how to prevent them from happening in the first place.

How to Respond to a Negative Review

When you receive a negative review, it’s important to respond to it in a professional and respectful manner. Here are a few tips for responding to a negative review:

  • **Stay calm and polite.** Don’t let the reviewer’s tone get to you. Remember, they’re just expressing their opinion, and you don’t have to agree with it.
  • **Address the reviewer’s concerns.** Try to understand what the reviewer is unhappy about and address their concerns in your response.
  • **Offer a solution.** If the reviewer is unhappy with something about your book, offer a solution to the problem. For example, if they’re unhappy with the formatting, offer to send them a corrected copy.
  • **Thank the reviewer for their feedback.** Even if you disagree with the reviewer’s opinion, it’s important to thank them for taking the time to write a review.

Here’s an example of a good response to a negative review:

“Dear Reviewer,

I’m sorry to hear that you didn’t enjoy my book. I appreciate you taking the time to write a review, and I’m glad that you found some things to like about it.

I understand that you’re unhappy with the pacing of the book. I tried to keep the pace fast-paced, but I know that not everyone enjoys that style of writing.

I’m also sorry that you found the characters to be flat. I worked hard to develop the characters, but I know that not everyone will connect with them.

I appreciate your feedback, and I’ll take it into account when I write my next book.

Thank you again for taking the time to write a review.


[Your Name]

As you can see, this response is polite, respectful, and addresses the reviewer’s concerns. It also offers a solution to the problem and thanks the reviewer for their feedback.

How to Prevent Negative Reviews

While you can’t prevent every negative review, there are a few things you can do to reduce the likelihood of them happening. Here are a few tips:

  • **Write a great book.** This is the most important thing you can do to prevent negative reviews. If your book is well-written and engaging, readers are more likely to enjoy it and leave a positive review.
  • **Provide good customer service.** If readers have a positive experience with you, they’re more likely to leave a positive review. Make sure to respond to emails and questions promptly, and be helpful and courteous.
  • **Ask for reviews.** Once your book is published, ask your friends, family, and fans to leave a review. You can also offer incentives, such as a free book or a discount, for reviews.
  • **Respond to negative reviews.** If you receive a negative review, don’t ignore it. Respond to it in a professional and respectful manner, and try to address the reviewer’s concerns.

By following these tips, you can help reduce the likelihood of receiving negative reviews on Amazon KDP.


Negative reviews are a fact of life for any author, but they don’t have to be a deterrent. By following the tips in this post, you can learn how to deal with negative reviews on Amazon KDP in a professional and effective manner.

Remember, negative reviews can actually be helpful if you know how to handle them. They